Background: This industry leading gig economy company hired Full Potential to develop and pilot new ways to improve performance on...

Background: After receiving a significant investment from a well known private equity firm, this B 2 B SaaS company was looking for ways...

This Fintech unicorn expedites international cash transfers across 135 different countries. The backend process to complete these...

The Challenge: When it comes to implementing and supporting Amazon Connect, there is a huge expertise gap between the legacy telephony...